Effective Date: September 19, 2026
This Shipping Policy applies to all orders placed on RYAN FITNESS, the official e-commerce platform operated by RYAN FITNESS EQUIPMENT LIMITED. Our registered business address is 24/25 South Mall, Cork, Ireland, our official contact phone number is +353 21 425 1530, and all shipping related inquiries can be sent to our dedicated support email [email protected]. As a brand focused on delivering high-quality, portable small fitness tools to everyday trainees, we design our shipping process to be transparent, reliable and customer-centric, ensuring your ordered yoga blocks, skipping ropes, massage balls, resistance bands and other workout gear can reach you in perfect condition within a predictable timeline. All shipping arrangements, fee structures and liability rules outlined in this policy are applied consistently to all valid orders on our platform, to give every shopper clear, upfront expectations for their delivery experience.
1. Order Processing Timeline
After your payment for the order is confirmed successfully on our website, our warehouse team will start processing your purchase immediately during our official working hours (Monday to Friday, 9:00 AM to 6:00 PM Irish Standard Time, excluding national public holidays in Ireland). All in-stock fitness products displayed on our store pages will be packed, quality-checked and labeled for shipment within 1 to 2 working days. We will conduct a final pre-shipping inspection for every item before dispatching, to confirm the product is brand new, free of manufacturing defects, and is accompanied by all original packaging, tags and accessories as described on our product page. Once your order is dispatched, we will send a formal shipping confirmation email to the email address you provided when placing the order, which includes your unique order number, the full name of the assigned logistics provider, and a valid real-time tracking link that you can use to monitor the entire delivery journey of your package.
Please note that order processing time does not include public holidays, weekends or unforeseen extreme weather conditions that may temporarily suspend our warehouse operations. If there are rare cases where the fitness product you ordered runs out of stock temporarily after you complete the payment, our customer support team will contact you within 24 hours to inform you of the expected restock timeline, and you can choose to wait for the restock dispatch, exchange for an equivalent value product, or request a full refund of your order payment.
2. Shipping Coverage and Delivery Timelines
We provide shipping services covering all regions across the Republic of Ireland, Northern Ireland, and all member states of the European Economic Area, and we also support select international shipping to other regions, with different estimated delivery timelines for different areas:
- For addresses within the Republic of Ireland: Standard delivery takes 2 to 3 working days after the order is dispatched, and expedited delivery options can get your fitness gear to you within 1 working day for eligible zip code areas.
- For addresses within Northern Ireland and EU Economic Area countries: Standard delivery takes 3 to 7 working days after dispatch, depending on the local logistics distribution efficiency of your destination country.
- For international orders outside the EU region: The estimated delivery time ranges from 7 to 14 working days, and any applicable local import duties, customs clearance fees or value-added taxes required by your local regulatory authority will be the sole responsibility of the customer, which are not included in the product price or shipping fee you pay to us.
We recommend all customers provide accurate, complete delivery address information including your correct contact phone number when placing an order, to avoid unnecessary delivery delays caused by incomplete address details or failed delivery attempts.
3. Shipping Fee Structure
We implement a clear, tiered shipping fee rule that keeps costs fair and accessible for all fitness lovers:
- For all orders with a total cart value exceeding €45 delivered to addresses within the Republic of Ireland, we provide completely free standard shipping service, no additional shipping fee will be charged.
- For orders under €45 within the Republic of Ireland, a flat standard shipping fee of €3.99 will be added to your order total at checkout. Customers can also choose the paid expedited shipping service at checkout with a fee of €7.99 if they want to receive their workout tools faster.
- For orders delivered to Northern Ireland and all EU Economic Area countries, we charge a flat standard shipping fee of €6.99 for all orders below €70, and free standard shipping will be automatically applied to orders whose total value is over €70.
- For international orders outside the EU, the exact shipping fee will be calculated and displayed automatically at checkout according to the weight, size of your ordered fitness items and your specific delivery destination, before you complete the payment.
All the free shipping thresholds and flat fee rules are clearly marked on our website homepage and checkout page to ensure full transparency for every customer.
4. Delivery Issues and Liability Rules
Once your package is marked as successfully delivered by the assigned logistics provider with confirmed delivery signature or delivery photo proof, the ownership of the fitness products will be transferred to you. If your tracking information shows that the parcel has been delivered but you have not received your order, please contact our customer support team within 7 calendar days, and we will work closely with the logistics provider to conduct a full delivery investigation. If the logistics provider confirms your package is lost in transit before successful delivery, we will arrange a full reshipment of your ordered products at no extra cost for you, or process a full refund according to your preference.
If the outer packaging of your delivered parcel shows obvious signs of severe damage that may affect the intactness of the inner fitness products, you can refuse to sign for the parcel and contact us immediately, our team will arrange a new replacement shipment for you as soon as possible. For issues caused by incorrect delivery address information you submitted when placing the order, we are not responsible for re-shipping fees or resulting delivery losses.
If you have any questions, suggestions or special requests related to our shipping service, you can always reach out to our customer support team via call at +353 21 425 1530, send emails to [email protected], or visit our physical store at 24/25 South Mall, Cork, Ireland during business hours for on-site consultation. RYAN FITNESS EQUIPMENT LIMITED reserves the right to update and adjust the terms of this Shipping Policy as needed, and the revised version will take effect immediately after being prominently published on our official website.