Effective Date: September 19, 2026
This Refund and Returns Policy applies to all purchases made through RYAN FITNESS, operated by RYAN FITNESS EQUIPMENT LIMITED, with our registered business address at 24/25 South Mall, Cork, Ireland, contact phone number +353 21 425 1530, and official contact email [email protected]. As a fitness gear brand dedicated to delivering high-quality, durable small workout tools for all trainees, we maintain strict, transparent return and refund rules to safeguard the legitimate rights of both our brand and all valued customers. All return and refund requests will be processed in full compliance with this official policy, and we explicitly state that the “no-return only-refund” (commonly referred to as “only refund”) mechanism is not permitted on our platform, under any circumstances except for extremely rare, legally required scenarios that are clearly defined in this document.
1. General Return Eligibility Rules
To qualify for a valid return, your purchased fitness item must meet all the following requirements:
- The product must be in unused, resalable original condition, with all original packaging, attached tags, user manuals and full supporting accessories intact. Our products including yoga blocks, skipping ropes, massage balls and resistance bands cannot show any signs of scuffs, dirt, improper disassembly or human-induced damage from your side.
- You must submit your return application within 14 calendar days starting from the exact date that you (or your designated recipient) sign for the delivered parcel, which fully aligns with the EU Consumer Rights Directive requirements for online shopping withdrawal rights.
- You must provide the valid original purchase order number, payment confirmation record and corresponding order information on our system to help us verify your purchase identity.
We do not accept return requests for products that have been intentionally modified, improperly used or damaged due to personal operational errors, according to the terms of this policy.
2. Explicit “No Only-Refund” Statement
We make it absolutely clear that unilateral “only refund” requests without returning the ordered fitness merchandise are not allowed on our website. As stated by the clear rule that contract解除 after online purchase should follow the “restoration to original state” principle, if customers request to cancel the transaction and get a refund, they are obligated to return the purchased goods to our designated return address, rather than retaining the products while receiving full refund payments.
All historical cases of malicious “only refund” behavior that attempt to occupy our fitness products for free will be carefully reviewed by our dedicated after-sales team. Customers who submit repeated fraudulent “only refund” applications or falsify product defect evidence to apply for no-return refunds will have their user accounts marked with relevant abnormal records, and we reserve the right to pursue their corresponding legal responsibilities if the involved amount reaches the threshold of violating relevant laws.
Only under two exceptional, strictly verified scenarios can customers enjoy the right to obtain a refund without returning products: first, the delivered fitness product has confirmed severe functional damage, and the cost of returning the item is significantly higher than the total value of the product itself; second, the parcel is confirmed lost by the logistics provider, and the customer never actually receives any merchandise from us. In all other regular scenarios, no “only refund” request will be approved.
3. Return Process and Cost Arrangement
When you need to initiate a valid qualified return, please follow the standard process below:
- Submit your return request through our official Contact Us page, send us an email at [email protected], or call our customer service hotline +353 21 425 1530, clearly state your return reason and provide complete supporting evidence materials.
- Our after-sales team will confirm the validity of your application within 3 working days, and send you a formal confirmation notice with our designated return shipping address.
- Send the complete intact product back to our specified address, and provide us with the valid return logistics tracking number in time.
- After we receive and inspect the returned product, confirm it fully meets our return eligibility requirements, we will process the corresponding refund for you within 7 working days.
For returns caused by our verified errors, such as sending wrong items, missing items, or confirmed product inherent manufacturing quality defects, we will bear the full cost of the return shipping, and we will provide you with a free official return label as required by relevant EU regulations. For returns initiated for personal non-quality related reasons, you need to take charge of the return shipping cost by yourself.
4. Final Notes
If you have any questions, disputes or concerns about this Refund and Returns Policy, you are welcome to reach out to our official customer support team at any time through our published contact channels. We will communicate with you openly and fairly to work out a reasonable, mutually satisfactory solution. RYAN FITNESS reserves the right to make minor adjustments to this policy when necessary, and the updated version will take effect immediately after being prominently published on our official website.